Expert Care | Quality Products

for your eyes

Covid-19 Update

We are open for routine eye care!

How are we protecting our patients, staff and doctors? 

Safety is still our top priority! We appreciate your cooperation with our new office protocols that we have developed to protect our staff, Doctors and patients. Our enhanced sanitation and safety protocols exceed the requirements of the CDC and OSHA.  

Curbside Waiting Room: All patients will be required to wait in their vehicle until a member of our team can escort them through the building.

Paperless Check-In: Patients will be required to complete any paperwork online prior to their appointment.

Masks: Anyone entering the building must wear either a cloth or disposable mask. Our staff will be utilizing full PPE, including gloves, face masks, eye protection, and in certain instances face shields while in contact with patients.

Patient Screening: Each patient will be screened 24 hours prior to their appointment to ensure that it is safe for them to come into our office. Each patient will be required to certify answers to the following questions:

  1. Have you been diagnosed with or exposed to someone diagnosed with COVID-19 in the past 14 days?
  2. Have you experienced any fever, cough, chills, shortness of breath, repeated shaking with chills, muscle pain, headache or new loss of smell or taste in the past 14 days?
  3. Have you traveled and returned within the past 14 days?

Companions: A patient companion is limited to one parent, guardian, or caretaker if necessary.

Temperature Checks: Anyone with a fever, will be required to reschedule their appointment. For patients 59 & under, temperature must be under 100.4. For patients 60 years of age or older, temperature must be under 99.6.

Sanitizing: We have implemented rigorous disinfection protocols for the entire office, including our optical dispensary, exam rooms and equipment, as well as patient common areas.

Optical Showroom: Our showroom will be opened with limited access to ensure proper social distancing. Every frame that is tried on will be removed from the showroom until our enhanced cleaning and sanitizing procedure can be completed. You can be confident that every frame in our showroom has been rigorously cleaned and disinfected.

Safety and Sanitation Training: Each of our staff members has completed additional CDC and OSHA training to make sure they are equipped to properly sanitize the office, as well as to utilize full PPE to protect all patients.

Reduced Capacity: We will be operating at less than 50% capacity to reduce the number of individuals within the building, as well as to allow more time for disinfecting between patients.

Curbside Service: Our optical team will be completing most repairs and dispensing via curbside. Patients picking up contacts or trials can also do so via Curbside Service.

Meet Your Doctors

Exciting News!!! Heritage Eye Care is Now Part of The Eye Institute!

For over twenty years The Eye Institute has been serving the vision care needs of the Wake Forest, Raleigh and Knightdale communities. With our focus on advancements in clinical care, comprehensive eye care and fashion forward eyewear you can entrust your family's vision care to our doctors and staff. In Wake Forest, Drs. Yoakum, Luu and Stone and staff will continue to lead the practice. So contact us to check out what's new at TEI in Wake Forest and experience the TEI difference!